Get in Touch.

​Crystal E. Williams
7014 Andrews Ave. • Philadelphia, PA 19138
(267) 979-6796 • [email protected]
                                                 Professional Profile
Results-driven Social Services professional with 20+ years of experience in case management, staff supervision, and training. Adept at delivering compassionate client support while ensuring program compliance and operational excellence. Skilled in developing and leading training programs, managing caseloads, and fostering community partnerships.
                                               Core Competencies

• Case Management & Client Advocacy
• Staff Training & Supervision
• Program Compliance & Documentation
• Curriculum Development
• Community Resource Coordination
• Crisis Intervention & De-escalation
• Early Childhood Development
• IDD Services & State-Mandated Training

                                                   Professional Experience
Intercommunity Action ~ Blended Case Manager
June 2025~ Present

• Conducting ongoing assessments to identify strengths and needs
• Developing personal goal plans in collaboration with the individual and their supports
• Providing psychoeducation on behavioral health diagnosis and symptoms
• Linking individuals to resources with their consent
• Coordinating care between all service providers and systems serving the individual
• Providing crisis intervention on a rotating basis.
• Ensuring continuity of care when individuals are moving from one level of care to the next.

 
Resources for Human Development / Mainstay Program — Supervising Trainer
July 2023 – May 2025

• Led onboarding and training for new hires, ensuring alignment with program goals and state requirements.
• Conducted annual training for staff in all necessary areas of the individual position.
• Delivered annual training on Medication Administration, CPR, Fire Safety, First Aid, and Provider Monitoring.
• Maintained training trackers and documentation; coordinated weekly meetings with the Training Coordinator.

Action Wellness — Wellness Engagement Specialist / Case Manager
April 2022 – July 2023

• Provided intake and referral services for clients seeking case management and wellness support.
• Managed a caseload of up to 15 clients with HIV or chronic medical conditions.
• Facilitated home and office visits, ensuring urgent needs were addressed promptly.

Child First Services LLC — Engagement & Opportunities Specialist / House Parent
January 2020 – February 2021

• Supported adolescents in a residential setting, including teen girls and mother-baby programs.
• De-escalated crises, provided mentorship, and ensured compliance with residential standards.

 
Right at School — Program Supervisor / Educator
June 2019 – December 2019

• Supervised staff, scheduled activities, and led curriculum development.
• Engaged children in educational programs and maintained communication with parents.
• Produced monthly newsletters and participated in team meetings and fundraising efforts.

PHMC / ChildLink Program — Service Coordinator / Case Manager
February 2013 – June 2019

• Conducted evaluations and reviews for children birth to 3 years.
• Maintained a caseload of 35–65 families, coordinating services and monitoring developmental progress.
• Facilitated home visits and collaborated with providers to support family goals.

Presbyterian Children’s Village Services -- Supervising Case Manager / Lead Administrator
February 2000 – June 2010

• Supervised staff, ensured policy compliance, and maintained accurate family records.
• Trained new hires and supervisors in systems, documentation, and case management procedures.
• Managed a caseload of 35 families and coordinated services including mental health and court-mandated programs.

Education
Morgan State University, Baltimore, MD
Bachelor of Arts in Telecommunications. 1994
Bachelor of Science in College of Interdisciplinary & Continuing Studies , 2026
Le Academie de Cuisine, Gaithersburg, MD
Certification in Pastry, 2012
Certifications & Clearances

• Certified Medication Administration Trainer
• CPR / First Aid Trainer
• Fire Safety Trainer
• 40-Hour BHT Training
• Mandated Reporter Certificate
• Child Abuse Clearance
• Criminal Background Clearance
• FBI Clearance